F. A. Q.

You can track your cargo shipment with a B/L number.
“B/L” stands for Bill of Lading, which is issued for any cargo, and issued during the shipping process acting as a unique identification method. Click here to track your shipment 

We specialize in shipping automobile via RoRo (Roll on Roll Off) and Containerized shipping. Contact us for more information 

It is the customer’s responsibility to get insurance but we can get an insurance quote for the customer if they are interested

Yes, the goods will be handled by trained professionals.

Shipment dates will vary on your location and the cargo you are importing/exporting. Please contact us to know more

Yes, we can move most dry and tinned food items. It is highly recommended not to pack or move opened bottles of liquids or other spillable items.

Your fridge should be emptied and wiped clean throughout. If it is going into storage, wiping the interior with vanilla essence will help keep any mildew at bay. We will store the fridge in accordance with manufacturers recommendations.

Yes, we are able to provide you with long and short-term storage in all our warehouses.

Yes, our vehicles contain piano trolleys & blankets and many have hydraulic tail lifters. Our staff has also received training and are experienced at disassembling and reassembling grand pianos and multi piece slate billiard tables.

You can pack your own boxes. Some clients elect to pack clothes, books and linen only and leave the more fragile& bulky items to us. It should however be noted that any breakages in those boxes packed by the client are the client’s responsibility

Depending on where you are moving and the volume and complexity of your move, our Consultant will require anywhere from a half hour to an hour to conduct a thorough inspection and appraisal of your furniture and effects. In most instances, you should receive your written quotation within 24 hours following. Emailing or faxing quotations can speed this process up and it is standard practice for our consultants to request an email address for this purpose.

Every job requires full payment at least two working days after work commencing. diamond delivery accepts bank transfer and all major credit cards and provides for payment by EFT.

You can email us on info@diamondelivery.com to speak to a Consultant and arrange an obligation free quotation. Alternatively, please complete the on-line quotation request form on our web page, in which case a Diamond Delivery International Consultant will contact you within 1 working day with a quotation or estimate.

A quote can be obtained by filling out the online Quick Quote tool or speaking to one of our Consultants over the phone. Please click here to get started.

The amount of notice required depends on the nature of your move. We recommend that you book your international removal two to three weeks prior to departure. You should allow at least one-week notice for an Interstate removal. These suggested lead times will allow us to secure and confirm your booking for your preferred dates and give you sufficient time to prepare. Please note that a greater lead-time is required for moves planned for the peak Summer period, which runs from November to January.